Transition to Cardinal
Transition to Cardinal Management Group
On January 1, 2023, Farmwell Hunt officially transitioned HOA management duties from CMC/Associa to Cardinal Management Group. Our goal with this transition is to increase service levels for the community while keeping our costs to residents as low as possible. We recognize that any transition can be difficult, so we appreciate your patience over the next few months. To help you navigate this transition, we have created the following Frequently Asked Questions.
Why did you change management companies again?
The board is always evaluating the service levels all of our contractors, including our management agent. As a result of that evaluation, we determined that it was in the best interest of the community to change management agents in order to better serve the community and provide the best value to our residents.
I had direct debit set up before, what do I do now?
If you had direct debit to pay your HOA dues established with CMC , you will need to establish direct debit with Cardinal. Your existing direct debit has stopped as of January 1, 2023. Any payments (including credits for overpayments) will be reflected in your balance with Cardinal.
Full instructions on how to set up direct debit is listed on the sidebar under the Payment Options heading.
Note that if you set up direct debit now, it will not take effect until the February billing cycle. You will need to also make a one-time payment via check/bill pay or website to remit your January payment.
Did my account number change?
Yes, your account number has changed with the transition. You should have received a set of payment coupons in the mail in early January. Your account number is printed on those coupons and starts with the letters BRFARM.
Where are my payment coupons???
New payment coupons and information were sent out on December 19, 2022 to all residents. However, due to delays in mail processing, the payment coupons arrived for most residents during the first week of January. If you did not receive your payment coupons, please contact Sophia Long at 703-565-5259 to request your account number. As a result of the transition and this delay in receiving the coupons, NO late fees will be assessed for January 2023.
I can't pay my HOA fees on time this month because of this!
We understand. There will be NO late fees assessed for January 2023. Please remit your payment for January 2023 as soon as possible, and set up recurring payments going forward using the new payment information.
How do I pay my monthly HOA fees?
See the sidebar "Payment Options" on this page for more information. There are two options to pay your assessments free of charge, and you may optionally choose to pay online (which charges a fee).
What happened to Town Square?
TownSq was a technology platform hosted by CMC/Associa. As a result of the transition, all Farmwell Hunt TownSq accounts are now inactive. if you've installed the TownSq app on your device, you can safely delete it.
Cardinal has their own technology platform named CINC. CINC will give you the ability to check your account information online. Your TownSq username and password will not work on CINC; you will have to register for access to it.
How do I sign up for CINC?
We recommend you sign up for CINC so that you can receive electronic notices from the HOA, review your account, submit architectural requests, and more. You also have the option to opt in to an electronic resident directory.
To sign up for CINC, visit the CINC web page at https://cardinal.cincwebaxis.com/ and follow the instructions. Including your account number in the registration form will expedite the process. Cardinal has published a short video on how to register if you have any questions.
Currently, there is no mobile app available for CINC but we are told one is in development.
How can I book the clubhouse?
If you'd like to book the clubhouse, please email the board at firstname.lastname@example.org.
When are the monthly HOA meetings?
We still hold monthly HOA meetings both online and in person at the Farmwell Hunt clubhouse. Meeting date/times are always posted on the public Farmwell Hunt calendar. If you would like to join meetings virtually, please email email@example.com for the Google Meet link.
The meetings are now held every third Tuesday of the month at 7PM. January 2023's meeting will be held on Thursday, January 26 at 7PM.
Residents are always encouraged to attend.
There are three convenient ways you can pay your HOA dues. The first method incurs a fee. The other two methods do not incur a fee.
You will need your account number from the payment coupons you received in early January (the account number starts with the letters BRFARM)
One-Time Payment (Fee)
Visit https://propertypay.cit.com and enter the following information:
Management ID: 7101
Association ID: BR
Account Number: BRFARM###### (no spaces or dashes, or leading zeros)
Checking Account: $1.95
Debit/Credit Card: 2.95%
Direct Debit (No Fee)
If you would like to enroll in direct debit, please go to https://www.cardinalmanagementgroup.com/make-payments, go to automatic withdrawal, then select “click here to fill out a form”. From there you’ll be able to enter all the necessary information to have your assessments deducted directly from your checking account.
This service withdrawals the assessment on the 10th of every month unless that date falls on a holiday or weekend; then it is deducted the next business day. Please be advised that all submissions need to be received by close of business of the last day of month prior from when you would like it to start.
Note that if you set up direct debit now, it will only take effect starting in February. You will need to also make a one-time payment via check/bill pay (below) or website (above) to remit your January payment.
Check or Bill Pay (No Fee)
We also accept checks and money orders for each month’s assessments. Checks are made payable to your association. Please make sure your account number or coupon is on/attached with each payment.
Address for mailing payments or bill pay service:
c/o Cardinal Management Group
P.O. Box 52358
Phoenix, AZ 85072-2358
Please include your property account number!
If you have questions about billing or you need your new account number, contact our accounting representative at Cardinal, Sophia Long, at 703-565-5259 or via email at firstname.lastname@example.org.
If you have general questions for the management company, such as ordering HOA packets for resale, contact the property manager at email@example.com.
If you have any questions that you'd like to address to your fellow resident HOA board members, contact firstname.lastname@example.org.